I think this is a bug that needs get fixed by Microsoft. If you are using Outlook 2013 or 2016, make sure your office suite is up to date. I don’t know if the issue also occurs in Outlook 2016 or so. These users are using Outlook 2013 with Windows 10. The reason why this happens is because when they get prompted to enter their username and password while using Outlook from home, and click the “Remember my credentials” option the account information gets save in the Credential Manager Vault and it doesn’t get updated when they are forced to change the password, but Outlook still tries to authenticate using the credentials saved in the vault. We have a company policy enforcing people to change their passwords every 180 days, so when they change their account password is when they start having this Outlook issue.
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